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Helpdesk

GO FOR
rockits support
We take pride in supporting our staff and scholars at all levels of needs. To get support your one stop shop is help.catalystschools.org. Please make sure to submit a ticket for all things tech!
  • Average response time: 30 minutes 
  • Average time to complete a ticket: 2 hours 
Entering a Ticket 
  • 1st - Navigate to https://help.catalystschools.org 
  • 2nd - Check the knowledgebase (KB) tab for similar problems and their solutions. 
  • 3rd - If there are no solutions in the knowledgebase, then tab create a ticket by clicking on the “Submit a ticket” tab. Fill in the ticket fields with the relevant issue information. 
 
 
Remote Sessions 
The ROCKITS may remote into your computer to resolve a ticket 
 
You can chat with the ROCKITS member and display the issue you are having (your presence is required).
We take pride in supporting our staff and scholars at all levels of needs. To get support your one stop shop is help.catalystschools.org. Please make sure to submit a ticket for all things tech!
  • Average response time: 30 minutes 
  • Average time to complete a ticket: 2 hours 
Entering a Ticket 
  • 1st - Navigate to https://help.catalystschools.org 
  • 2nd - Check the knowledgebase (KB) tab for similar problems and their solutions. 
  • 3rd - If there are no solutions in the knowledgebase, then tab create a ticket by clicking on the “Submit a ticket” tab. Fill in the ticket fields with the relevant issue information. 
 
 
Remote Sessions 
The ROCKITS may remote into your computer to resolve a ticket 
 
You can chat with the ROCKITS member and display the issue you are having (your presence is required).
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