We take pride in supporting our staff and scholars at all levels of needs. To get support your one stop shop is help.catalystschools.org. Please make sure to submit a ticket for all things tech!

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• Average response time: 30 minutes 

• Average time to complete a ticket: 2 hours ​

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Entering a Ticket 

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• 1st - Navigate to https://help.catalystschools.org 

• 2nd - Check the knowledgebase (KB) tab for similar problems and their solutions. 

• 3rd - If there are no solutions in the knowledgebase, then tab create a ticket by clicking on the “Submit a ticket” tab. Fill in the ticket fields with the relevant issue information. 

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Remote Sessions 

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The ROCKITS may remote into your computer to resolve a ticket 

 
You can chat with the ROCKITS member and display the issue you are having (your presence is required).